National Retail Foundation (NRF) Certificates
Enhance your skills and deliver exceptional Customer Service
This certification is an introductory course for students developing workplace readiness skills for a first job or reentering the workforce.
Online Course: 5 hours online
Exam Details: 50 multiple choice questions – untimed – non proctored exam
Key Concepts:
The Retail Industry Fundamentals training equips students with introductory knowledge to understand:
- Industry terms and retail cycles
- The economic impact of the retail industry
- Customer service and sales skills
- Basic retail operations and practices
- Retail industry career-path options
- Professionalism and communication for workplace readiness
This certification is perfect for your students who are interested in or currently working in a customer facing role, whether in retail or another industry.
Online Course: 14 hours online
Exam Details: 75 multiple choice questions/90 minutes/proctored
Key Concepts: The Customer Service & Sales training equips students with introductory knowledge to understand:
- The retail industry and its economic impact
- Customer mindset, behavior, and life cycles
- The value of customer service for brands and company culture
- Listening and connecting with customers
- Resolving objections, complaints, and returns
- Instilling customer loyalty and add-on services
- Processing and completing transactions
- Interpreting non-verbal communication
- Professionalism and communication
- Teamwork and problem-solving
This certification is perfect for your students who are interested in advancing a career or need to better understand how a business is run.
Online Course: 11 hours online
Exam Details: 75 multiple choice questions/90 minutes/proctored
Key Concepts: The Business of Retail training equips students with advanced knowledge to understand
- The full scope of store operations and running a retail environment
- Utilizing merchandising and marketing techniques
- Understanding the retail profit model and competition
- Recognizing retail policies, regulations, and safety
- Effective management of others
- Planning and following a career path in retail
This certification is perfect for students or employees who are interested in supply chains or working in warehouses, distribution or fulfillment centers.
Online Course: 10 Hours
Exam Details: 75 multiple choice questions; Timed: 90 minutes/proctored
Key Concepts
- Understand how goods flow through the supply chain
- Learn how warehouse/ distribution/ fulfillment centers are designed and operated
- Calculate and explain key performance metrics
- Demonstrate safety measure and techniques
- Explore skills for warehousing jobs and career paths
- Differentiate various distribution channels and describe their business applications
- Understand reverse logistics and its goals for cost recovery and sustainability
- Identify the technology used to automate tasks and manage goods
- Identify the problem-solving roles in supply chain facility management
This training is valuable for individuals in customer-facing roles to recognize, prevent, and manage conflict.
Online Course: 30 minutes online
Exam Details: 10 multiple choice questions/30 minutes/non proctored
Key Concepts:
- Identify and manage customer conflict and disruptive behaviors
- Understand warning signs and other factors contributing to conflict
- Utilize strategies to acknowledge and manage emotions and feelings
- Recognize and apply effective communications skills